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Friday, March 8, 2013

Putting OMNIPOD makers on notice!!!

Dear Insulet Corporation,

As a customer, with a Type I diabetic 6 year old, I have been a faithful supporter and have been encouraging my friends to try the Omnipod system for two years now. It is unfortunate to realize that you are NOT that loyal to your CURRENT customers. Since the FDA has approved distribution of the new pod system, we have been very excited as our son loses sites often due to the size of the pod on his tiny little body. Bumps and slides on the playground can dislodge the cannula. So, image our dismay to learn that instead of shipping your supplies to existing customers, you are only distributing to NEW customers at this time. In what business model does this make sense? To anger your largest base of revenue just to gain a few new clients a day? We, as EXISTING users, would have been the most logical choice to receive the system first as we can give good, informative feedback based on comparison to the old system. We are your word of mouth! I am very disappointed in the lack of support you have shown to your current clientele in order to bring in new customers by slighting your current customers.

Sincerely,

Mother and Artificial Pancreas for a very fragile diabetic with Crohn's disease as well